Telstra experienced a major outage affecting thousands of mobile customers across Australia on Wednesday. The disruption, which left users unable to make calls or access data, was attributed to an issue with a time-keeping server, according to the company.
Key Details
Communications Minister Anika Wells addressed the situation at a press conference in Canberra, stating that services have largely returned to normal, with only a small number of devices still experiencing issues. The federal government has dismissed speculation that foreign interference was a factor in the outage, confirming that an investigation is underway.
Background
Telstra, which provides mobile services to approximately 25 million customers nationwide, has faced criticism in the past regarding service reliability. The company has not provided a timeline for a full resolution to the remaining issues.
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The outage may affect Telstra's stock performance as customer dissatisfaction could lead to a decline in user retention. Investors will watch for updates on the investigation and any potential repercussions for the company's operational practices.